Tuesday, June 2, 2009
“The American’s Creed”
Tuesday, May 26, 2009
A Flip of the Switch
Different news stories and events can have such an immediate and lasting influence on one’s life. When I mentioned what I thought was a household name to my twenty year-old daughter—she had no idea who I was talking about.
The story I was telling my daughter took place during the late ‘70s. It was a time when “Christmas Break” was renamed at school to “Winter Break,” which, during the snowy Chicago winter of 1978-79, was an appropriate name.
It was during that first day of winter break, while driving home with Mom after a brief stint of Christmas shopping, that I first heard on the radio the story that rocked the Chicago area that Christmas season: The story of a contractor named John Wayne Gacy and the discovery of bodies buried in his crawl space. The young men, the serial killer murdered and buried under his house, were around the same age as Steve and Scott. This reality had a chilling effect on my parents, as it did on many of the people in Chicago area and the rest of the country. It would be several months before the excavation of the house was complete and all bodies were found. In the meantime, the newspapers would report as bodies were discovered, continually reminding the community of the sickening crime.
In Illinois, Gacy, who was later convicted of murdering 33 young men, became the poster boy for the death penalty. I don’t think you’d be too hard pressed to find a volunteer to “flip the switch,” so to speak, in 1979. While Gacy may not have earned any mercy, it’s possible the supporters of the death penalty in Illinois were a little too eager to apply the same standards to other criminals.
As it turns out there were a number of convicts on Death Row in Illinois that were wrongly convicted. On January 31, 2000, then Governor George Ryan declared a moratorium on executions. It seems like the worst case scenario was taking place all too often in Illinois. Since that time there hasn’t been a public outcry in favor of the death penalty but then again there hasn’t been another case like that of John Wayne Gacy either.
Tuesday, May 19, 2009
Fill 'er Up
There was a time when service was important and the customer was king. Depending on the business and industry, service to the customer may still be important. One of the biggest changes in customer service that I experienced took place at the local gas station. Anyone my age or older will remember that gas stations used to be all about service. Like something similar to a drive up restaurant, you’d pull up to the pump, your car tripping a bell in the station telling the attendant there was a customer.
He would come out to the car with a friendly smile and ask, “What will it be, today?”
“Fill ‘er up with regular.”
The attendant would proceed to wash your windows and check your oil while pumping the gas. It was nice. But that’s the pleasant image of how that service worked.
Many changes come when demand changes. In the early days service and professionalism were important. Appearance was important. All gas stations offered full service. Standards gradually slipped. A gas station attendant’s service and appearance could vary greatly from station to station or even at your station of choice. There was also a chance that they might recommend unnecessary service. Customers became more wary, at least I did.
At some point in the 1980s many gas stations began to offer self-serve pumps, where the gas was slightly cheaper. Now the choice between waiting for a slow gas station attendant, who didn’t appear to know what he was talking about while trying to sell me on the idea of an oil change and me getting out and pumping my own gas for less money, was obvious. It must have been obvious to the majority of other people too because it wasn’t long before you couldn’t find a full service gas station anywhere.
Today, when I pull up to the pump and see the high prices, I think back to a time when you actually got some service for your money. Sometimes it’s funny how your perspective changes.
'70s song of the day: "The Streak" by Ray Stevens